Last updated: March 16, 2026
Catch My Calls Inc. ("we," "us," or "our") provides AI-powered receptionist and dispatch services for home service businesses — including plumbing, locksmith, HVAC, septic, and electrical companies — through catch-my-calls.com and serviceline247.com. As part of our service, we operate an SMS messaging program that sends strictly transactional, service-related notifications to two audiences:
In addition, Catch My Calls Inc. operates a business outreach SMS program through ServiceLine247 that sends informational and promotional messages to trade business owners and managers who have opted in to learn about our AI-powered answering and dispatch services.
Catch My Calls communicates directly with its own platform subscribers and their customers. Our service notification program sends only transactional messages. Our business outreach program sends informational and promotional messages exclusively to trade business professionals who have explicitly opted in. We are not a lead generator, affiliate marketing platform, or intermediary.
Catch My Calls collects SMS consent through two distinct methods, depending on the audience:
Business owners and their designated contacts opt in through the online form at catch-my-calls.com/contact. To opt in:
No SMS messages are sent to any business client who has not actively opted in through this web form or during service onboarding.
End customers who contact a business through the Catch My Calls AI receptionist may opt in to receive SMS status updates about their service request. Verbal consent is collected as follows:
There is no other method of SMS consent collection for end customers. End customers who do not verbally consent do not receive any SMS messages.
Trade business owners and managers may opt in to receive business outreach messages through the ServiceLine247 website at serviceline247.com.
No business outreach messages are sent to any individual who has not actively opted in through the ServiceLine247 website.
SMS messages are sent only after consent has been obtained. Messages are limited to:
All service notification messages are transactional and informational. Business outreach messages are informational and promotional, sent only to opted-in trade business professionals.
Sample 1 (Ticket Alert to Technician):
"CMC Alert: New ticket #1234 — Burst pipe, flooding at 123 Main St. Caller: John M. Severity: EMERGENCY. Reply STOP to opt out."
Sample 2 (Dispatch Confirmation to Customer):
"Hi John, your service request has been received. A technician from [Business Name] has been dispatched and should arrive by 10:30 PM. Reply STOP to opt out."
Sample 3 (Status Update to Customer):
"[Business Name] update: Your technician is on the way and should arrive within 30 minutes. Reply STOP to opt out."
Sample 4 (Resolution Notification to Customer):
"[Business Name]: Your service ticket has been completed. Thank you for choosing [Business Name]. If you need further assistance, call [phone]. Reply STOP to opt out."
Sample 5 (Business Outreach Follow-Up):
"ServiceLine247: Hi [Name], thanks for your interest in our AI answering service. We help [trade] businesses capture every after-hours call. Want to see a demo? Reply YES or visit serviceline247.com. Reply STOP to opt out."
Sample 6 (Business Outreach Feature Info):
"ServiceLine247: Did you know our AI receptionist can triage emergencies and dispatch your techs automatically — even at 2 AM? Learn more at serviceline247.com. Reply STOP to opt out."
Message frequency varies based on service activity:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not sell, rent, lease, or transfer your mobile phone number, SMS opt-in data, or consent records to any third parties, affiliates, lead generators, or marketing partners under any circumstances. This policy applies without exception.
Phone numbers and consent records are stored securely and used solely for the purpose of delivering the communications described in this policy. Limited exception: we share data with our SMS delivery service provider (Twilio), under contract, solely for the technical delivery of messages.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Supported opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. Upon opting out, you will receive a single confirmation message and no further messages will be sent.
You may also opt out by contacting us at support@catch-my-calls.com or (470) 748-4949.
Please note: If you are an active business client, opting out of SMS will stop all text message notifications, including emergency dispatch alerts. This may impact our ability to notify your technicians of after-hours calls. We recommend discussing alternative notification methods with your account manager before opting out.
Reply HELP to any message for assistance. Supported help keywords: HELP, INFO. You may also contact us directly at (470) 748-4949 or support@catch-my-calls.com.
Consent to receive SMS messages is NOT required as a condition of purchasing any services, booking a demo, or receiving service. Business clients may use the Catch My Calls platform without opting in to SMS communications, though this may limit certain notification features. End customers may receive service without providing SMS consent — verbal consent is entirely optional.
When a business client opts in through the website form, they receive the following confirmation message:
"Catch My Calls: You're confirmed to receive service-related texts (ticket alerts, dispatch notifications & updates). Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: catch-my-calls.com/terms"
When an end customer verbally consents during a call, they receive:
"[Business Name] via Catch My Calls: You'll receive text updates about your service request. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
When a trade business professional opts in through the ServiceLine247 website, they receive:
"ServiceLine247: You're opted in to receive messages about our AI answering service for trade businesses. Msg frequency varies (typically 1–4/mo). Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms: serviceline247.com/terms"
Catch My Calls Inc. and mobile carriers are not liable for delayed or undelivered messages. Carriers are not responsible for the content of messages sent through this program.
Catch My Calls fully complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines, and all applicable federal and state regulations governing SMS communications. We obtain proper consent before sending messages, honor all opt-out requests promptly, include clear identification in all messages, and maintain records of consent and opt-out requests.
We may update this SMS Communication Policy from time to time. Changes will be posted on this page with an updated effective date.
Catch My Calls Inc.
Email: support@catch-my-calls.com
Phone: (470) 748-4949
Website: catch-my-calls.com