A truck down is $400 an hour.
We don't miss calls. So you don't miss revenue.
Vivian is the Catch My Calls receptionist trained for fleet service shops and mobile mechanics. She answers fleet breakdowns, mobile service requests and roadside calls 24/7 — captures the vehicle ID, location, severity and fleet contact, and dispatches your on-call mobile tech before the truck cools down.
Catch My Calls for Fleets
Trained for the calls fleet shops can't afford to miss.
General auto repair lives during business hours. Fleet service doesn't. Vivian was trained on the calls that hit your phone after the bay doors close — where every hour a truck sits is real money off your customer's day.
Fleet breakdowns
Light truck, heavy duty, fleet sedan, RV. Vivian captures the vehicle ID, fleet account, location and the symptom — and routes to your on-call fleet tech.
Mobile service requests
“My truck won't start in the lot.” Vivian captures GPS or descriptive location, severity and the fleet contact role, then schedules the mobile mechanic.
Roadside & tow coordination
Roadside emergencies, accident-scene calls, tow coordination — Vivian captures the urgency, the DOT number for commercial fleets, and routes the right way.
Fleet account routing
“Fleet account or single vehicle?” gates the handoff. Existing accounts get warm-transferred to the account manager; new vehicles route to a callback queue.
Calls we handle
The phone rings. Here's what's on the other end.
Vivian is built half service writer, half 911 dispatcher. She picks up in two rings, talks the trade, and captures the fields your dispatcher actually needs — unit number, mile marker, symptom, who authorizes the PO.
Stranded driver on the interstate
“I'm on I-95 northbound, mile 96, blowout on the inside duals.” Vivian captures driver cell, unit #, trailer type, mile marker and symptom — then pages your on-call tech.
DEF / DPF derate or limp mode
Power-cut warnings, forced regen requests, ECM fault codes. She gets the engine make (Cummins, Detroit, Paccar, Volvo) and routes to a tech with the right laptop.
Reefer down with a load on board
Trailer #, reefer make (Carrier / Thermo King), set-point vs current temp, load type. Treated as emergency — perishables don't wait for callback.
Fleet manager scheduling yard PM
Oil, filter, DOT inspection prep, brake adjust across a list of units. Vivian books mobile PM at the yard for the ~80–85% of work that's doable on-site.
Broker or dispatcher calling for ETA
Status check on a truck already in the bay. She pulls tech arrival, parts ETA and expected back-in-service time — or takes unit # and promises a timed callback.
New-customer quote call
“Do you service Volvo D13s? Do you come to Loxahatchee? What's the hourly rate?” Vivian answers service area, brands, mobile vs in-shop and after-hours surcharge.
Carrier AP, PO & invoicing
PO #, invoice copy, warranty lookup. Routed to the office — not your on-call tech at 2 a.m. — so billing questions stop interrupting dispatch.
DOT inspection & warranty comebacks
Annual DOT scheduling, regen tuning, warranty claims on prior repairs. Captured with invoice # and unit #, routed to the service manager.
Triage logic
What we treat as an emergency.
You set the rules. These are the defaults Vivian uses out of the box.
Immediate transfer — page on-call tech
- Driver stranded on the shoulder of an interstate or highway
- Truck in derate or limp mode blocking a dock or yard exit
- Reefer down with a load on board — perishable freight at risk
- Brake / air-system failure, smoke, fuel leak — anything DOT would shut down
- Loaded trailer can't move and driver is on HOS clock
- Any hazmat involvement
Next business day — scheduled slot
- Routine PM — oil, filter, grease, DOT inspection prep
- Yard call for a parked truck not on dispatch
- Quote requests, AP / invoice questions, warranty lookups
- DPF cleaning that can wait, regen tuning, ECM software updates
- Tire rotation, alignment, non-urgent body work
Industry response benchmark for true emergencies: dispatch within 15–30 min, on-scene within 45–60 min. Vivian's promise on the call: “tech rolling in under an hour.”
Industry math
What missing these calls costs a fleet shop.
Numbers below are industry data, not customer claims. Sourced from ATRI, Platform Science, Suppose U Drive and VirtualNexgen — linked under each stat.
How it works
Three steps. Every job captured.
From the first ring to your dashboard — handled, so you can run the work.
Vivian answers in two rings
After-hours breakdowns and roadside calls get a live, competent voice — not voicemail while a truck sits and the meter runs.
She captures the breakdown
Vehicle ID, location, severity, fleet account and contact role — the full picture your dispatcher needs to roll the right tech.
She dispatches the mobile tech
Vivian routes the job to your on-call mobile mechanic or fleet supervisor, and logs the call to your dashboard with a transcript.
Free, 60 seconds
What is a missed call costing you?
Most service businesses miss 6 of every 10 after-hours calls and never see the number. Run yours below — no email required.
A conservative estimate: missed calls × miss rate × job value, discounted to the share that would have booked. Real numbers vary — a demo runs it against your call log.
Book a demo & get the real numberBook a demo
Hear Vivian take a real call
A 20-minute call. We'll show you the dashboard, the morning briefing, and what your receptionist does with a live emergency. No pressure, no slide deck.
Questions
What operators ask before they switch
Can it capture vehicle and DOT details?
Does it tell fleet accounts from single vehicles?
Does Vivian work for mobile-only shops?
Is the product proven?
A missed call is a lost job. Let's fix that this week.
Book a demo and hear your receptionist take a real call.
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