The burst pipe at 2 a.m. doesn't wait for business hours.
We don't miss calls. So you don't miss revenue.
Grace is the Catch My Calls receptionist trained for home-services contractors. She answers plumbing, HVAC, electrical, locksmith and septic calls 24/7 — triages the emergency, captures the address and the symptom, and warm-transfers your on-call tech. The job that would have gone to voicemail goes on the board instead.
Catch My Calls for Home Services
Trained for the calls home-services contractors can't afford to miss.
A no-heat night, a flooded basement, a lockout at midnight — emergency home-services calls come in when the office is closed and the homeowner is panicking. Grace was trained on exactly those conversations.
Burst pipes & water leaks
Grace calms the homeowner, confirms whether the water is shut off, captures the address and access notes, and routes the emergency to your on-call plumber.
No heat / no cool
Furnace down in January, AC out in July. Grace captures the system type, the symptom, and how long it's been out — then transfers or books by your urgency rules.
Electrical & safety
Sparking outlet, burning smell, half the house dark. Grace recognizes the safety calls, gives the homeowner the right holding guidance, and dispatches immediately.
Lockouts & septic
A family locked out at 11 p.m., a septic backup before a holiday. Grace captures the urgency, the location, and the contact, and gets the right tech moving.
Calls we handle
The conversations Grace is built for.
Eight situations Grace handles every week across plumbing, HVAC, electrical, septic and locksmith trades — the ones that turn into a job when someone picks up, and a one-star review when they don't.
Burst pipe at 2 a.m.
Water in the basement, panicked homeowner. Grace confirms the shut-off, captures address and access, and warm-transfers your on-call plumber within the hour.
No heat overnight in January
Furnace dead, kids asleep, 18°F outside. Grace captures system type and how long it's been out, then transfers immediately under your no-heat-below-50°F rule.
AC down in a July heat wave
Heat advisory in effect, elderly resident at home. Grace flags the safety risk, books the same-day slot, and routes the call to dispatch with the urgency tag attached.
Sparking outlet or electrical smell
Smoke, burning plastic, panel arc. Grace gives the homeowner safe-holding guidance (kill the breaker if reachable), captures the panel location, and dispatches the on-call electrician.
Septic backup in an occupied home
Sewage in the tub, family of five at home. Grace treats it as a health emergency, captures tank location and last pump date, and routes to your septic on-call line.
Midnight lockout
Family locked out at 11:40 p.m. with a child inside. Grace verifies the address, confirms the homeowner is on the deed or lease, and gets the locksmith en route.
Routine quote or next-week service
Not every call is an emergency. A new-water-heater quote, a tune-up booking, a general estimate — Grace qualifies the job, books it on your calendar, and skips the after-hours dispatch.
After-hours small-business call
"We have water in the basement and we open at 6." Grace handles commercial accounts the same way: capture the account, the symptom, the access — and get the right tech on the road.
What we treat as an emergency
You set the rules. These are sensible defaults for home services.
Emergency keyword definitions are configurable per shop — Grace decides what gets a live transfer versus a next-business-day callback using your own thresholds. Below is what most home-services contractors choose on day one.
Immediate transfer
- Burst pipe or active flooding
- Gas leak or gas odor
- No heat with outside temp below 50°F
- No AC during a heat advisory
- Electrical fire, smoke, or burning smell
- Sparking outlet or panel arc
- Sewage backup in an occupied space
- Full lockout late at night, especially with a child or pet inside
Next business day
- Scheduled maintenance and tune-ups
- Drain cleaning quote
- Water heater replacement quote
- Leaky faucet or running toilet
- General HVAC service quote
- Electrical estimate or panel upgrade quote
- Septic pumping schedule
- Key duplication or rekey appointment
Switch any item between columns in your dashboard. Add your own keywords. Grace updates the same hour.
The cost of a missed call
Industry math: what missing these calls costs a home services shop.
Industry data from HMIP's 50,300-company survey of U.S. home-services contractors. These are not customer outcomes — they are the floor under your own missed-call problem.
HVAC
84 calls/mo
$10,148 / mo
Average missed calls and lost revenue per HVAC company. HMIP survey, n=13,062 HVAC companies.
Plumbing
96 calls/mo
$10,074 / mo
Average missed calls and lost revenue per plumbing company. HMIP survey, n=11,668 plumbing companies.
Electrical
84 calls/mo
$7,542 / mo
Average missed calls and lost revenue per electrical company. HMIP survey, n=14,119 electrical companies.
100% of HVAC and plumbing contractors in the HMIP survey operate with zero after-hours coverage. 57% of HVAC and 56% of plumbing have no online booking. The phone is still the front door — and most of the time, no one is at it.
How it works
Three steps. Every job captured.
From the first ring to your dashboard — handled, so you can run the work.
Grace answers in two rings
Day or night, weekend or holiday. The homeowner hears a calm, professional voice — not voicemail, not a busy tone.
She triages and captures
Grace identifies the emergency, captures address, system, symptom and access notes, and builds a structured job record.
She dispatches and logs
Emergencies are warm-transferred to your on-call tech; routine jobs are queued. Every call hits your dashboard with a transcript.
Free, 60 seconds
What is a missed call costing you?
Most service businesses miss 6 of every 10 after-hours calls and never see the number. Run yours below — no email required.
A conservative estimate: missed calls × miss rate × job value, discounted to the share that would have booked. Real numbers vary — a demo runs it against your call log.
Book a demo & get the real numberBook a demo
Hear Grace take a real call
A 20-minute call. We'll show you the dashboard, the morning briefing, and what your receptionist does with a live emergency. No pressure, no slide deck.
Questions
What operators ask before they switch
What counts as an emergency?
Does Grace work during business hours too?
Will homeowners know it's AI?
Is this proven for plumbing and HVAC?
A missed call is a lost job. Let's fix that this week.
Book a demo and hear your receptionist take a real call.
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