Water damage doubles by the hour.
We don't miss calls. So you don't miss revenue.
Margot is the Catch My Calls receptionist trained for restoration companies. She answers water, fire, mold and biohazard calls 24/7 — calms the homeowner, captures the damage type, the address and the insurance carrier and claim status, and warm-transfers your on-call project manager.
Catch My Calls for Restoration
Trained for the calls your phone can't afford to drop.
Restoration is a 24-hour business whether you want it to be or not. The first contractor to answer mitigates the damage and wins the job. Margot was trained on the conversations that matter — the panicked homeowner, the insurance adjuster, the property manager calling at midnight.
Water damage
Margot calms the caller, confirms whether the source is stopped, captures the affected area and the address, and routes to your on-call crew for mitigation.
Fire & smoke damage
She captures the scope, the displacement situation and the insurance carrier — and gets your project manager on the phone when the call needs it now.
Mold & biohazard
Margot intakes mold and biohazard calls with the right questions and the right tone, captures the details, and routes by your urgency rules.
Insurance & claim intake
Carrier, claim number, adjuster contact, claim status — Margot captures the insurance picture so your estimator and PM walk in already informed.
Calls we handle
The conversations Margot is trained for.
Restoration callers arrive in two opposite registers — a panicked homeowner standing in two inches of water and a State Farm adjuster reading a claim number off a screen. Margot calms the panicked homeowner and routes the adjuster — both in the same call if she has to. These are the scenarios she handles most.
11 p.m. burst pipe, panicked homeowner
Supply line fails, water still flowing, ceiling sagging. Margot stays calm, walks the caller to the shut-off if it's safe, captures the address and cross-street, and pages the on-call crew for dispatch inside the hour.
2 a.m. fire-damage callback
Fire just extinguished, structure open to weather, family standing in the yard. Margot confirms everyone is out safely, captures displacement status for ALE, and routes board-up dispatch to your on-call PM.
Insurance adjuster on an open claim
Transactional caller — wants Xactimate scope ETA, moisture readings, the project manager. Margot drops the empathy script, mirrors the claim number, and routes to your estimator or PM inside 30 seconds. Losing this caller burns a referral pipeline, not a job.
Mold inspection request (non-emergency)
“I think there's mold behind my wall.” No truck needed today. Margot captures the symptoms and moisture history and books an inspection 24–72 hours out — without misclassifying it as an emergency.
Property manager, unit fire in a multi-family
Sprinkler discharge flooding three floors, tenants displaced, carrier and HOA both need notice. Margot captures the property, the units affected, and the carrier — and routes to your commercial PM, not the residential dispatcher.
Sunday-morning sewage backup
Cat 3 water in an occupied home — pathogenic, time-critical. Margot recognizes “sewage” as an emergency keyword no matter how casually it's described, and dispatches with bio-protocol notes for the tech.
Contractor or plumber referring a customer
Plumber stopped the leak, customer needs mitigation now. Margot captures the referring contractor's name (so they get credited), the loss type, and pages the on-call crew for warm hand-off.
Large-loss commercial / business interruption
Broken riser flooding a retail floor, operations stopped, multi-party coordination ahead. Margot escalates straight to your commercial PM or owner — these calls don't sit in a standard dispatch queue.
What we treat as an emergency
Margot triages on keywords, not tone.
Panicked homeowners under-describe severity roughly 30% of the time — they'll say “we have a little water” while a ceiling is collapsing. Margot listens for the trigger words and overrides the routine path even when the caller sounds calm. Here's the line she draws.
Immediate transfer — dispatch on-call
- Water actively flowing — “still happening right now”
- Active fire or smoke, structure not yet secured
- Sewage or Cat 3 water in an occupied space
- Electrical hazard near standing water
- Ceiling sagging, dripping from light fixtures, or falling
- Biohazard, hazmat, or heating-oil release
- Commercial loss interrupting business operations
Next business day — book the inspection
- Mold inspection with no active water source
- Completed-loss documentation or photos for a claim
- Scope review or second-opinion on another contractor's work
- Contents pack-out scheduling
- Real estate transaction — pre-sale moisture or mold check
- Odor investigation with no visible damage
- Final moisture-clearance read after another company's job
Trigger-word override: if a caller mentions “water still running,” “smoke right now,” “sewage,” “electrical,” or “ceiling falling,” Margot forces emergency dispatch regardless of how casually it was described.
Industry math
What missing these calls costs a restoration company.
Catch My Calls for Restoration is a new brand on a receptionist engine that's been running in production for 8+ months. The numbers below are not customer testimonials — they are the published industry benchmarks the product was built against.
of restoration calls go to voicemail or are abandoned
Industry call-volume analysis on restoration shops receiving 500–2,000 calls per year.
Source: Growth League · Answering365
of voicemail callers hang up and dial the next contractor
Four out of five first-time callers will not leave a message, and the majority never call back — they keep dialing until a human picks up.
Source: Answering365 · NeverMiss
lost from missing one mitigation call per week
Industry observation, not a peer-reviewed figure — directional benchmark using avg mitigation job value × close rate. Real impact varies by mix.
Source: Answering365 · NeverMiss restoration
All figures above are industry-published data on the restoration trade as a whole, not Catch My Calls performance claims. Specific revenue impact varies by call volume, mix, and close rate — a demo runs the math against your actual call log.
How it works
Three steps. Every job captured.
From the first ring to your dashboard — handled, so you can run the work.
Margot answers in two rings
Midnight water call, holiday-weekend fire — the homeowner hears a calm, capable voice the moment they call, not voicemail.
She triages and captures
Damage type, source status, address, insurance carrier and claim status — the structured intake your crew needs to mobilize fast.
She dispatches the crew
Margot warm-transfers urgent jobs to your on-call PM and logs every call to your dashboard with a full transcript.
Free, 60 seconds
What is a missed call costing you?
Most service businesses miss 6 of every 10 after-hours calls and never see the number. Run yours below — no email required.
A conservative estimate: missed calls × miss rate × job value, discounted to the share that would have booked. Real numbers vary — a demo runs it against your call log.
Book a demo & get the real numberBook a demo
Hear Margot take a real call
A 20-minute call. We'll show you the dashboard, the morning briefing, and what your receptionist does with a live emergency. No pressure, no slide deck.
Questions
What operators ask before they switch
Does Margot capture insurance details?
Can it handle a panicked caller?
Does she route water, fire and mold differently?
Is the product proven?
A missed call is a lost job. Let's fix that this week.
Book a demo and hear your receptionist take a real call.
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